Return & Refund Policy
At Crescent Cellars, we are committed to providing high-quality non-alcoholic wines and ensuring customer satisfaction. However, due to personal hygiene considerations, we do not accept returns. For any other reasons, returns will not be accepted.
If you receive a defective or incorrect product, please contact our customer service team at info@crescentcellars.com within 14 days of receiving your order. We will assess your request and may offer a refund or replacement at our discretion.
If approved, a refund will be processed to your original payment method within 7-10 business days.
Shipping costs are non-refundable unless the return is due to an error on our part or a defective product.
If you receive a damaged or incorrect product, please contact us immediately at info@crescentcellars.com with photos of the item and packaging. We will arrange a replacement or refund as necessary.
We appreciate your business and are happy to assist with any concerns. For any questions, please contact our support team at info@crescentcellars.com