Privacy Policy

1. Introduction

At Crescent Cellars Ltd., we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or engage with our services.

By using our website, you consent to the practices described in this policy. If you do not agree, please refrain from using our site.

Company Information

Company Name: Crescent Cellars Ltd.

Registered Address: Shamima Damry, Royal Road Bel Air Rivière Seche, Mauritius
Operating Address: Ground Floor, Bramer House, Ebene, Mauritius
Company Registration Number: C24214584
VAT Number: 28325828
Email: info@crescentcellars.com
Phone: +23054915498

Information We Collect

We may collect and process the following personal information:

• Personal Details:Name, email address, phone number, and billing/delivery address.
• Order Information:Details of purchases and transactions.
• Payment Details:Payment method and transaction details (note: we do not store credit/debit card information).
• Website Usage Data:IP address, browser type, and pages visited to improve user experience.

How We Use Your Information

We use the collected data for the following purposes:

• Order Processing:To manage and fulfil orders, including delivery and invoicing.
• Customer Support:To respond to inquiries and provide assistance.
• Marketing & Promotions:To send updates, promotional offers, and newsletters (only if you opt in).
• Website Improvement:To analyse website traffic and enhance user experience.
• Legal & Security Compliance:To prevent fraud and comply with legal obligations. 

Data Protection & Security

We take appropriate security measures to protect your personal data from unauthorised access, alteration, or disclosure. However, no online transmission is 100% secure, and we cannot guarantee absolute security.

Sharing of Information

We do not sell, rent, or trade your personal data. However, we may share it with:

• Trusted service providers(e.g., delivery partners, payment processors) to fulfil orders.
• Legal authoritiesif required by law, court order, or to protect our rights.

Cookies & Tracking Technologies

Our website may use cookies to enhance user experience and collect website analytics. You can adjust your browser settings to refuse cookies, but this may affect website functionality.

Your Rights

Under Mauritian data protection laws, you have the right to:

• Access your personal data.
• Request correction or deletion of your data.
• Withdraw consent for marketing communications at any time.

To exercise these rights, contact us at info@crescentcellars.com.

Data Retention

We retain your data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

Third-Party Links

Our website may contain links to external sites. Crescent Cellars Ltd. is not responsible for the privacy practices of third-party websites.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

📍 Address: Ground Floor, Bramer House, Ebene, Mauritius
📧 Email: info@crescentcellars.com
📞 Phone:54915498